Privacy Policy

This is the privacy policy for Savio - AI Study Companion.

Effective Date: December 20, 2025

Your Privacy Matters

At Savio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application and services.

By using Savio, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Account Information:

Email address (for account creation and login)
Password (encrypted and never stored in plain text)
Profile name (optional)

Content You Create:

Study materials you upload or import
Notes, flashcards, and quizzes you create
Study plans and subject organization
Content from websites and articles you analyze

Payment Information:

Handled entirely by Apple App Store
We never see or store your payment card details
We receive only transaction confirmations from Apple

1.2 Information Collected Automatically

Device Information:

Device type and model (e.g., iPhone 14)
Operating system version (e.g., iOS 17.2)
Unique device identifiers (for guest mode support)
App version you're using

Usage Information:

Features you use and how often
Content analysis requests
Study session duration and frequency
Errors and crashes (for debugging)

Technical Data:

IP address
Browser type (for web features)
Time zone and language preferences

1.3 Information We Do NOT Collect

We do not collect:

Your precise location (GPS coordinates)
Your contacts or address book
Your photos or camera access (unless you explicitly grant permission)
Your microphone or audio recordings
Your browsing history outside the app
Information from other apps on your device

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing the Services

Create and manage your account
Process content analysis requests using AI
Generate study materials (flashcards, quizzes, summaries)
Sync your data across devices
Manage credits and subscription status

2.2 Improving the Services

Analyze usage patterns to improve features
Identify and fix bugs and errors
Develop new features based on user needs
Optimize app performance

2.3 Communication

Send important service updates
Notify you about account activity
Respond to your support requests
Send subscription renewal reminders

2.4 Safety and Security

Prevent fraud and abuse
Protect against security threats
Enforce our Terms of Service
Comply with legal obligations

We do NOT:

Sell your personal information to anyone
Use your content for advertising
Share your study materials with third parties for their purposes
Send you marketing emails (unless you opt in)

3.1 Service Providers

We share limited information with trusted third-party services that help us operate:

Infrastructure & Hosting:

Supabase (United States) - Database hosting and user authentication
Stores: email, encrypted passwords, user content, account data

AI Processing:

AI Service Provider (United States) - Content analysis and study material generation
Receives: Content you choose to analyze (articles, notes, documents)
Does NOT receive: Personal information, email, or account details

Payment Processing:

Apple App Store (United States) - Subscription and payment processing
RevenueCat (United States) - Subscription management and validation
Receives: Transaction data, subscription status
Does NOT receive: Payment card details (handled by Apple)

All service providers:

Are contractually obligated to protect your data
May only use data to provide services to us
Must comply with applicable privacy laws

3.2 Legal Requirements

We may disclose information if required to:

Comply with valid legal process (court orders, subpoenas)
Enforce our Terms of Service
Protect our rights, property, or safety
Protect users' rights or public safety
Prevent fraud or security issues

3.3 Business Transfers

If Savio is acquired or merged, your information may be transferred to the new owner. You will be notified of any such change.

We may share information for other purposes with your explicit consent.

4. Data Storage and Security

4.1 Where We Store Data

Your data is stored in secure data centers located in:

Primary: United States (Supabase infrastructure)
Secondary: India (for localized services)

4.2 How We Protect Data

Technical Safeguards:

Industry-standard encryption in transit (TLS/SSL)
Encryption at rest for sensitive data
Secure authentication protocols
Regular security audits and updates

Organizational Safeguards:

Access controls - only authorized personnel
Employee training on data protection
Incident response procedures
Regular security assessments

4.3 Your Responsibility

You are responsible for:

Keeping your password secure
Not sharing your account credentials
Reporting unauthorized access immediately

No system is 100% secure. While we implement strong protections, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

Access: Request a copy of your personal information
Portability: Receive your data in a structured, machine-readable format

5.2 Correction and Deletion

Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your account and data

5.3 Control and Objection

Opt-out: Unsubscribe from non-essential communications
Restriction: Limit how we process your data
Objection: Object to certain data processing activities

5.4 How to Exercise Your Rights

To exercise your rights:

Email us at: hello@savioapp.com
Use the in-app settings to update or delete data
We will respond within 30 days

Note: Some requests may require identity verification. Certain data may be retained for legal or operational reasons.

6. Children's Privacy

6.1 Users Under 13

Parental Consent Required:

Children under 13 may use Savio with parental permission
Parents must supervise minors' use of the app
Parents can request deletion of their child's data at any time

6.2 Information from Children

We collect the same limited information from all users, regardless of age:

Email (or parent's email for users under 13)
Study content they create
Usage information for app functionality

We do NOT:

Knowingly collect more information from children than necessary
Share children's information with third parties for their marketing
Require children to disclose more information than needed to use the app

6.3 Parental Controls

Parents may:

Review their child's information
Request deletion of their child's account
Refuse further collection of their child's information

7. International Data Transfers

7.1 Where Your Data Goes

If you access Savio from outside the United States or India, your data will be transferred to and processed in these countries.

7.2 Legal Protections

We use standard contractual clauses and other legal mechanisms to ensure your data receives adequate protection when transferred internationally.

By using Savio, you consent to the transfer of your data to the United States and India.

8. Third-Party Services

8.1 Third-Party Links

Savio may contain links to external websites or content. We are not responsible for:

The privacy practices of third-party sites
Content accuracy on external websites
Your interactions with third parties

Review their privacy policies before providing any information.

8.2 Third-Party Content

When you import content from external sources:

We access only the content you choose to analyze
We do not track your browsing on other websites
External content providers may have their own tracking

9. Cookies and Tracking

9.1 What We Use

Essential Cookies:

Session management (keep you logged in)
Security and authentication
App functionality and preferences

Analytics:

Usage statistics (which features are used)
Error tracking and crash reports
Performance monitoring

9.2 Your Choices

You can:

Disable cookies in your device settings (may affect functionality)
Opt out of analytics through app settings
Use privacy-focused browsers

We do NOT use:

Advertising cookies
Cross-site tracking
Third-party ad networks

10. Data Retention

10.1 How Long We Keep Data

Active Accounts:

Account data: As long as your account exists
Study content: Until you delete it
Usage data: Typically 12-24 months for analytics

Deleted Accounts:

Most data deleted within 30 days
Some data retained for legal compliance (e.g., payment records)
Anonymized data may be retained for analytics

10.2 Inactive Accounts

Accounts inactive for more than 3 years may be deleted with prior notice to your registered email.

11. Changes to This Policy

11.1 Updates

We may update this Privacy Policy to reflect:

Changes in our practices
New features or services
Legal or regulatory requirements

11.2 Notification

We will notify you of material changes by:

Updating the "Effective Date" at the top
In-app notification
Email to your registered address (for significant changes)

11.3 Your Acceptance

Continued use after changes constitutes acceptance. If you disagree, please stop using Savio and delete your account.

12. Contact Us

12.1 Privacy Questions

For privacy-related questions or concerns:

Email: hello@savioapp.com Company: Savio Response Time: We aim to respond within 48 hours

12.2 Data Protection Officer

For EU/EEA users or formal privacy requests: Email: hello@savioapp.com

12.3 Regulatory Authorities

If you're in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.

Privacy Commitment

We pledge to:

Be transparent about data practices
Collect only necessary information
Honor your privacy rights
Keep this policy up to date

Your trust is our priority.